End-User License Agreement

This End-User License Agreement (the “Agreement”) governs your use of software applications, integrations, dashboards, and automations built and operated by Fieldwork AI LLC (“Fieldwork AI,” “we,” “us,” or “our”), each a “Application.” By installing, connecting, authorizing, or using an Application, you agree to these terms on behalf of yourself and the organization you represent (“you” or “Client”).

Our Applications are built for specific clients as part of a paid engagement. They are not offered to the general public. If you have not entered into a services agreement with Fieldwork AI, you are not authorized to use an Application.

1. Definitions

• Application — any software, integration, worker, dashboard, or automation developed or operated by Fieldwork AI for your use.
• Connected Service — a third-party system you authorize an Application to access on your behalf, such as QuickBooks Online, Microsoft 365, or Google Workspace.
• Client Data — data belonging to you that an Application reads from, writes to, or derives from a Connected Service, including accounting records, calendar entries, documents, and correspondence.

2. License grant

Subject to this Agreement, Fieldwork AI grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Application for your own internal business purposes during the term of your services agreement with us. All rights not expressly granted are reserved.

3. Restrictions

You may not, and may not permit any third party to:

• Copy, modify, distribute, sell, lease, or sublicense the Application;
• Reverse engineer, decompile, or disassemble the Application except where that restriction is prohibited by law;
• Use the Application to access, process, or display data belonging to anyone other than you;
• Circumvent or disable any access control, authentication, audit, or usage limit in the Application;
• Use the Application in violation of applicable law or of the terms of any Connected Service.

4. Connected services and authorization

An Application accesses a Connected Service only after you complete that service’s own authorization flow and grant consent. We request the narrowest permission scopes the Application needs to function. We do not ask for, receive, or store your usernames or passwords for any Connected Service.

Your use of a Connected Service remains governed by that provider’s own terms and privacy policy, including Intuit’s terms for QuickBooks Online. You may revoke an Application’s access at any time, from within the Connected Service or by contacting us. Revoking access will stop the Application from functioning.

5. Ownership of your data

You own your Client Data. We claim no ownership of it and do not sell it, rent it, or use it to train third-party machine-learning models. We access Client Data solely to operate the Application and deliver the services you have engaged us for.

We own the Application itself, including its source code, architecture, and any general know-how, methods, or tooling we develop. Deliverables produced for you as work product under your services agreement are owned by you as that agreement provides.

6. Security

We operate our Applications under the following practices:

• All data in transit is encrypted using TLS 1.2 or higher.
• Authorization credentials, including OAuth refresh and access tokens, are encrypted at rest using AES-256-GCM with keys held as managed secrets, separate from the stored data.
• Application client secrets are stored as managed secrets. They are never committed to source control, embedded in client-side code, or exposed in logs or browser consoles.
• Administrative endpoints require a separate credential and are not publicly accessible.
• Access to production systems is limited to personnel who need it to operate or support the Application.
• We keep operational logs for troubleshooting and audit. We do not log credentials or full financial records.

No system is perfectly secure. We use reasonable and appropriate measures, but we cannot guarantee absolute security.

7. Data retention and deletion

Our Applications are designed to read from Connected Services on demand rather than to warehouse your records. Where an Application does retain data, we keep it only as long as needed to operate the Application or as required by law.

When you disconnect an Application or terminate your services agreement, we revoke the relevant authorization token and delete the stored credentials for that Connected Service promptly, and we purge any retained or derived Client Data within thirty (30) days. You may request deletion at any time by contacting us at gabe@getfieldworkai.com.

8. Third-party service providers

We use a small set of trusted infrastructure and service providers to operate our Applications. These may include cloud and edge-compute hosting providers, email delivery providers, the Connected Services you authorize, and third-party artificial-intelligence providers — including Anthropic (Claude) — which we use for tasks such as classifying and drafting correspondence and preparing proposed records for your review.

We share only what a provider needs to perform its function. We do not permit these providers to use your Client Data to train their models, and we do not sell Client Data to anyone.

9. Automated output and human review

Our Applications may generate drafts, summaries, classifications, and proposed records. Automated output can be incomplete or incorrect and is provided for your review, not as a substitute for professional judgment. Fieldwork AI does not provide accounting, tax, legal, or financial advice.

Actions with financial or external consequence — sending an email, issuing an invoice, recording a payment — are staged for a human to approve. An Application will not send or finalize such an action on your behalf without your review, unless you have expressly configured it to do so in writing.

10. Incident notification

If we become aware of a security incident that has compromised your Client Data or your Connected Service credentials, we will notify you without undue delay and in any event within seventy-two (72) hours of confirming the incident, describe what we know, and tell you what we are doing about it. We will also make any notification required of us by law or by the affected Connected Service provider.

11. Support and updates

Support is provided as described in your services agreement with us. We may update, modify, or discontinue an Application at any time, including to fix defects, improve security, or keep pace with changes to a Connected Service’s API. We will give you reasonable notice of a change that materially reduces functionality you rely on.

12. Fees

There is no separate license fee for an Application. It is licensed to you as part of the paid engagement described in your services agreement with Fieldwork AI, and its commercial terms are governed by that agreement.

13. Term and termination

This Agreement begins when you first use an Application and continues until terminated. Either party may terminate it at any time. It terminates automatically when your services agreement with Fieldwork AI ends. On termination, your license ends, you must stop using the Application, and Section 7 governs deletion of your data. Sections 5, 14, 15, 16, and 17 survive termination.

14. Disclaimer of warranties

EXCEPT AS EXPRESSLY STATED IN YOUR SERVICES AGREEMENT, EACH APPLICATION IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT AN APPLICATION WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT ITS OUTPUT WILL BE ACCURATE OR COMPLETE.

15. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, FIELDWORK AI WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, OR LOST OR CORRUPTED DATA, ARISING OUT OF OR RELATING TO THIS AGREEMENT OR AN APPLICATION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

FIELDWORK AI’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THIS AGREEMENT OR AN APPLICATION WILL NOT EXCEED FIVE THOUSAND U.S. DOLLARS ($5,000).

16. Confidentiality

Each party will protect the other’s confidential information with at least the care it uses for its own, and will use it only to perform under this Agreement. Client Data is your confidential information. This obligation continues after termination.

17. Governing law

This Agreement is governed by the laws of the State of Idaho, without regard to its conflict-of-laws rules. The state and federal courts located in Ada County, Idaho have exclusive jurisdiction over any dispute arising under it.

18. Changes to this Agreement

We may update this Agreement from time to time. When we do, we will revise the “Last updated” date above and, for a material change, give you notice. Your continued use of an Application after a change takes effect means you accept the updated Agreement.

19. Contact

Questions about this Agreement, or a request to disconnect or delete your data? Reach us at gabe@getfieldworkai.com. Fieldwork AI LLC is an Idaho limited liability company based in Boise, Idaho.

See also our Privacy Policy and Terms of Service.