Privacy Policy

This Privacy Policy explains how Fieldwork AI LLC (“Fieldwork AI,” “we,” “us,” or “our”) collects, uses, and shares information when you visit getfieldworkai.com (the “Site”) or otherwise interact with us. By using the Site, you agree to the practices described here.

1. Information we collect

We collect information in a few straightforward ways:

• Information you provide. When you contact us, book a call, submit a form, take our diagnostic, or subscribe to our updates, you may give us your name, email address, company, and any details you choose to include in your message.
• Automatically collected information. Like most websites, we automatically receive standard technical data such as your IP address, browser type, device information, referring pages, and how you navigate the Site.
• Cookies and analytics. We use cookies and similar technologies, including Google Analytics, to understand traffic and improve the Site. You can disable cookies in your browser settings, though some features may not work as intended.

2. How we use information

We use the information we collect to:

• Respond to your inquiries and provide our services;
• Operate, maintain, analyze, and improve the Site and our offerings;
• Send updates, marketing, and other communications you have requested or that relate to our services;
• Measure and improve our advertising, including campaigns on platforms such as Meta (Facebook and Instagram) and Google;
• Protect against fraud and comply with our legal obligations.

3. Advertising and third-party platforms

We advertise on third-party platforms, including Meta and Google. These platforms may use cookies, pixels, and similar technologies to deliver and measure ads, and to show you content relevant to your interests. Their use of your information is governed by their own privacy policies. You can manage ad preferences directly with these platforms or through tools such as your device and browser settings.

4. How we share information

We do not sell your personal information. We may share information with trusted service providers who help us operate the Site and our business (for example, analytics, email, hosting, and advertising providers), and where required by law, to enforce our agreements, or to protect our rights, safety, and property. We may also share information in connection with a business transaction such as a merger or acquisition.

5. Connected applications and client data

Separately from the Site, we build and operate software applications and integrations for clients under a paid engagement. With a client’s authorization, these applications connect to third-party systems such as QuickBooks Online, Microsoft 365, and Google Workspace to read and write that client’s own business data — for example accounting records, invoices, calendar entries, documents, and correspondence.

• Authorization. Access begins only after the client completes that provider’s own consent flow. We request the narrowest permission scopes an application needs, and we never ask for, receive, or store usernames or passwords for a connected system.
• Purpose. We use connected data solely to operate the application and deliver the services the client engaged us for. We do not sell it, rent it, or use it for advertising.
• Storage and encryption. Data in transit is encrypted with TLS 1.2 or higher. Authorization tokens are encrypted at rest with AES-256-GCM, using keys held as managed secrets separately from the stored data. Our applications are designed to read on demand rather than to warehouse client records.
• Service providers. We share only what a provider needs to do its job. These may include cloud and edge-compute hosting, email delivery, the connected systems themselves, and third-party artificial-intelligence providers — including Anthropic (Claude) — used for tasks such as classifying and drafting correspondence and preparing proposed records for human review. We do not permit these providers to use client data to train their models.
• Disconnection and deletion. A client may revoke an application’s access at any time, from within the connected system or by contacting us. On disconnection we revoke the token and delete the stored credentials promptly, and purge any retained or derived client data within thirty (30) days.
• Incidents. If we become aware of a security incident affecting client data or connected-system credentials, we will notify the affected client without undue delay and within seventy-two (72) hours of confirming the incident.

Use of these applications is also governed by our End-User License Agreement.

6. Your choices

You can opt out of marketing emails at any time using the unsubscribe link in those messages, or by contacting us. You can also control cookies through your browser. Depending on where you live, you may have additional rights regarding your personal information, including the right to access, correct, or delete it. To make a request, contact us using the details below.

7. Data retention and security

We keep personal information only as long as needed for the purposes described here or as required by law. We use reasonable measures to protect your information, but no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Children’s privacy

The Site is intended for business audiences and is not directed to children under 13. We do not knowingly collect personal information from children.

9. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Your continued use of the Site after any change means you accept the updated policy.

10. Contact us

Questions about this Privacy Policy? Reach us at gabe@getfieldworkai.com. Fieldwork AI LLC is based in Boise, Idaho.